We Take Your Security Seriously
At Veeward, your security is our top priority. We're committed to protecting your personal information, and we want to make sure it's really you when you access your online account. Here's how we help keep your information safe:
Login Details
Your account is protected with both a secure password and Two-Factor Authentication (2FA). You'll be asked to create a strong password that meets our minimum-security standards. You'll also need to set up 2FA using an authenticator app such as Google Authenticator or Authy (other apps are also supported).
Sharing Information
Veeward will never ask you to share your password, 2FA code, or card PIN—whether by email, phone, or chat. This information should always be kept private and never shared with anyone.
How to Report Fraud
If you notice any unusual activity or suspect fraudulent behaviour, it's important to act quickly. Please block your card immediately through the Veeward website and contact us as soon as you're aware of the issue.
To report fraud or a lost/stolen card:
Call us on 020 4570 0697
To report a suspicious email:
Forward it to report@veeward.com
To block your card online:
Visit veeward.com
Your vigilance helps us keep your account secure.
How to Protect Yourself from Fraud
You can help protect yourself from fraud by following a few simple guidelines. If something doesn’t feel right, take a moment—don’t rush. A legitimate company will never pressure you to act quickly.
Stay alert – If you’re ever unsure about a message or call, pause and verify it independently.
Keep your contact details up to date – Make sure your mobile number and email address registered with us are current. We’ll use them to contact you if we detect anything unusual on your account.
Some Tips for Using Your Veeward Account and Prepaid Care Safely
Here are a few practical steps you can take to use your Veeward account and prepaid card securely, whether you're online or on the go:
Use strong, unique passwords – Avoid using common or repeated passwords across accounts. Change them regularly.
Enable Two-Factor Authentication (2FA) – This adds an extra layer of protection to your account and is strongly recommended.
Check your transactions regularly – Log in frequently to review your account activity and report anything unusual.
Be cautious with public Wi-Fi - Avoid accessing your account on unsecured networks. Use a trusted VPN if needed.
Secure your devices - Keep your devices updated with the latest security patches and use reputable antivirus software.
Report anything suspicious promptly - If something doesn’t seem right, don’t ignore it. Get in touch with us straight away.
Keep your PIN safe - Never share your PIN with anyone, and don’t write it down where others can find it.
Be aware of your surroundings - When entering your PIN in public, shield the keypad and check for anyone watching.
Always log out after using the website - Simply closing the browser isn’t enough. Make sure to log out properly to protect your data.
Check for secure websites - Before entering your card details, make sure the website is secure. Look for a padlock icon in the browser's address bar and ensure the URL starts with https://—the “s” stands for secure. If the padlock appears within the webpage itself rather than in the browser, it could be a sign of a fraudulent site.
Remember: If you choose to donate, resell, or recycle an old mobile phone, computer, laptop, or tablet, always make sure to completely remove all personal data and apps beforehand. Failing to do so may allow others to access your sensitive information.
